Organisation
The workspace. Billing, channels, tags, Social Sets and team members all belong to the organisation, not to one login. Invite someone and they share that workspace. The API and MCP call it an organization too.Channel
One connected social account she can post to. The code and the Public API call it an integration. Add Channel is how you create one. A channel that needs a reconnect still sits in the sidebar with a red!; it does not count against your plan’s channel cap until it is working again.
Customer (group)
A named bucket of channels, used when one workspace posts for more than one brand or client. The API and MCP call this a group. Filter the calendar by customer, and pass the group id tointegrationList or posts:list.
Post group
When one compose saves the same idea to several channels, those posts share a group id. Deleting by group (DELETE /posts/group/{group}, or the calendar delete that takes the whole thread) is how you remove every copy at once.
Social Sets
The app label is Social Sets. Older docs said Sets. A Social Set is a saved composer: channels, per-channel settings, and the content that was in the editor. It lives at Settings → Social Sets (/settings?tab=sets) and in the more menu. Tags are not stored in a set.
Tags versus hashtags
Tags are coloured labels on the calendar. They are not#photography. Social hashtags are just text you type in the post. Full split: Tags and hashtags.