Support

Where: by email to support@postqueen.ai. A person reads every message. Write from the email address on your PostQueen account, so support can find it without asking.

Email support

Anything: a problem in the app, billing, refunds, your account, your data or a security concern.

Known issues

Bugs we know about and have not fixed yet, each with a way around it.

Check these first

Many questions already have an answer on one of these pages.

Common errors

The messages the app shows, what each one means and what to do.

A post did not go out

Why a post failed, and how to send it again without a duplicate.

Known issues

Bugs PostQueen knows about, with a way around each one.

FAQ

Short answers to the questions support hears most.

What to put in your message

The first reply can solve the problem when it has these details.

In the app
The API, the CLI or an agent

Detail	Example
What you did, step by step	“In Create Post I picked my Bluesky channel and chose Schedule.”
What you expected	“The post to appear on Friday at 9:00.”
What happened instead, with the exact message	A screenshot, or the message copied word for word.
The channel and the time	The network, the account name, and the time with your time zone.
The workspace	Its name, when your account belongs to more than one.

Detail	Example
The request or the command	The endpoint and body, or the full `postqueen` command. Write `YOUR_API_KEY` where the key was.
The answer	The status code and the response body, or the tool’s reply in your agent.
The time	With your time zone, so support can find the request.
The version	For the CLI, the output of `postqueen --version`. For an agent, its name and how it connects.

Never send your API key, a password, a sign-in code or a card number, by email or anywhere else. Support never needs them. If a key was shared by mistake, an Admin can replace it with Rotate key under Connections > API Keys, and the old key stops working.

Billing, refunds and your account

Email support from the address on the account for any of these. Most can also be done in the app.

You want to	How
Get a refund	Email support within 30 days of the charge. Any charge is refunded in full: Refunds.
Cancel your plan	Billing > Cancel subscription, as an Admin or Super Admin: Manage your subscription.
Change the card or get an invoice	Billing > Open billing portal: Manage your subscription.
Delete your account	Settings > Account > Delete Account: Settings.
Get a copy of your data	Email support and ask for it: Security and privacy.

If you cannot sign in at all, email support from the address on the account and say what happens when you try.

A security concern

Found something that looks like a security problem, or think someone else has access to your account? Email support@postqueen.ai with what you saw and when. Security and privacy explains how PostQueen protects your account and your channels.

Help

Email support

Known issues

Check these first

Common errors

A post did not go out

Known issues

FAQ

What to put in your message

Billing, refunds and your account

A security concern

Next steps

Refunds

Security and privacy

Email support

Known issues

​Check these first

Common errors

A post did not go out

Known issues

FAQ

​What to put in your message

​Billing, refunds and your account

​A security concern

​Next steps

Refunds

Security and privacy

Check these first

What to put in your message

Billing, refunds and your account

A security concern

Next steps