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Something is not working and you want a person to look at it. Here is where to go.

GitHub Issues

Something is broken: a bug, an error, a crash. Screenshots and logs attached

Email

Billing, your account, and anything you would not post publicly

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What is covered where

Self-hosting is supported for defects, not for usage. Find a bug and it goes on the issue tracker like any other: it gets read, and fixing it helps everyone running the same code. Working out how to do something with the product is a different job, and that is what a Cloud subscription pays for.There is no promised reply time on issues. Write the detail down while it is fresh.

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Check these first

Most reports match one of these in a minute.

Troubleshooting

Sorted by symptom

When a post fails

The most common report, and how to tell the three causes apart

Known issues

Bugs we have already confirmed, with workarounds

FAQ

The questions that come up most

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What to put in the report

Four short answers are usually all it takes. Cover them and the maintainer who opens your issue can go straight to the fix, instead of spending the first reply asking which browser you are on.
  • I want to schedule a post on Reddit at 6pm
  • I want to run in a Linux container on a Raspberry Pi
  • I want to use a custom domain name
For trouble in the web app the browser is what matters. For an install, your OS and how you installed it.
  • I am using Firefox on Windows 10
  • I am using a Raspberry Pi 4 with Ubuntu 20.04, and Node version 18
  • This is a fresh installation on a Mac
  • I updated my browser to the latest version and now …
  • I upgraded to the latest release and now …
  • I think this used to work, but now …
  • I see a blank screen
  • I see an error message
  • I see a 404 page

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Billing, refunds and your account

Write to support@postqueen.ai from the address on your account, and say what you expected against what happened instead. Closing the account or making a GDPR request goes to the same address; there is no self-serve delete button in the app today.
Leave API keys, OAuth secrets and card numbers out of the message. We do not need any of them to help you.
Many “I was charged but…” cases turn out to be a script blocker stopping Stripe.js, or a private window throwing localStorage away: billing troubleshooting.