Signing in
Connecting a channel
Writing a post
Media
Plan and billing
API, CLI and agents
Signing in
| Message | What to do |
|---|---|
| “Invalid user name or password” | Check the email and the password. To reset the password, choose Forgot password?, or choose Email me a sign-in code to sign in without it. |
| “Invalid or expired code” | The sign-in code is wrong or more than 10 minutes old. Ask for a new one with Email me a sign-in code. |
| “Too many attempts, request a new code” | The code was typed wrong too many times. Ask for a new one. |
| “Too many requests, please try again later” | Too many tries in a short time. Wait a few minutes, then try again. |
| “Your account is not activated yet. Please check your email for the activation link.” | Open the link in the email PostQueen sent when you signed up. Lost it? Choose Resend Activation Email. |
| The activation page says the link “is no longer valid” | The link is more than 7 days old, or the account is already active. Try to sign in; if PostQueen asks again, resend the activation email. |
| “Your password reset link has expired. Please try again.” | A reset link works for 20 minutes. Choose Forgot password? again and use the new link at once. |
| Signed out on your other devices | Changing your password signs out every session from before the change. Sign in again with the new password. |
Connecting a channel
| Message | What to do |
|---|---|
| “Could not add provider.” with “Internal server error” under it | Usually the network’s sign-in took more than an hour, or its page was reloaded or opened twice. Start again from Add Channel and finish the sign-in in one go. |
| “Not enough scopes, when choosing a provider, please add all the scopes” | A permission was left unticked on the network’s screen. Connect again and approve every permission it asks for. |
| “Authentication failed” | The network refused the sign-in. Check that you can sign in to the account on the network, then connect again. |
| “X unlocks after your trial” | X connects once your paid plan starts. Choose End free trial to unlock X, or wait: Free trial. |
| “This social channel was connected previously to another PostQueen account.” | During the free trial, an account that another PostQueen account connected before is refused. Choose Fast track - Charge me now to end the trial, or connect another account. |
| “You have reached the maximum number of channels for your subscription. Please upgrade your subscription to add more channels.” | You are at your plan’s channel limit, when you connect a channel or choose Enable Channel. Disabled channels count when you connect a new one, so delete a channel you no longer need, or choose Move to billing and pick a bigger plan: Plans and limits. |
| “Could not connect to the platform” | Try again. If it keeps failing, contact support. |
| A network has no way to connect | It is marked Soon and cannot be connected yet: All channels. |
Writing a post
In the composer, most messages start with the channel’s name, so you know which version to fix.| Message | What to do |
|---|---|
| “Your post should have at least one character or one image.” | Add text or media to that channel’s version. |
| “Please fix your settings”, or the setting’s own message | The composer opens that channel’s settings. Fill in the field it points to. |
| “post is too long, please fix it” | Shorten the text on that channel’s tab. Each network’s page has its limit. |
| A media rule, such as “Should have at least one media” or “Item must be a video” | That network needs a certain kind of media. Its page lists what it accepts. |
| “Could not save the post, please try again” | Check that each channel’s required settings are filled in, then try again. |
| “Could not check the post, please try again” | Try again in a moment. |
| “None of your channels can be posted to right now. They are disconnected, disabled, or still finishing setup. Check Channels, or your plan, to continue.” | Reconnect or enable a channel on Channels, or check your plan on Billing. |
| The buttons read Select Channels | Pick at least one channel at the top of the composer. |
| “Could not move this post, please try again” | The post goes back to its old time. Try again, or open it and change the date there. |
Media
| Message | What to do |
|---|---|
| “File is too large. Maximum size allowed is 1GB.” | Every file can be up to 1 GB. Compress the video, or upload a smaller file. |
| “Upload size limit exceeded. Maximum 1 GB per upload session.” | Add fewer files at a time. |
| A file type “is not allowed” | The app takes JPG, PNG, GIF and WebP images and MP4 and MOV videos, and the message lists the types that place accepts. A MOV is converted to MP4 after upload. |
| “The video could not be converted.” | Export the video as MP4 yourself and upload it again. |
| “The video could not be optimized and was kept as it came.” | Nothing to do: the MP4 is used as you uploaded it. |
| “Could not upload” and a file name | The upload stopped. Check your connection and upload the file again. |
| “Failed to fetch URL” | Uploading from a link needs a public HTTPS link with no sign-in in front of it. Download the file and upload it instead. |
Plan and billing
| Message | What to do |
|---|---|
| “You have reached the maximum number of posts for your subscription. Please upgrade your subscription to add more posts.” | The workspace has no active plan, so it cannot post. Choose a plan on Billing. No plan has a monthly post limit. |
| “Your plan is at its webhook limit. Remove one or upgrade to add another.” | Delete a webhook, or move to a bigger plan. |
| “Your subscription does not include team members. Please upgrade your subscription to invite your team.” | Team members start on Growth. Choose Upgrade plan. |
| “You are out of AI credits for this month.” | Credits reset each month on the day your plan started. Wait, or move to a bigger plan. |
| “You have reached the maximum number of generated videos for your subscription. Please upgrade your subscription to generate more videos.” | Your AI videos for this month are used up. They reset on the day your plan started. Wait, or choose Move to billing for a bigger plan: AI images and video. |
| “AI Copilot unlocks after your trial” | The AI Copilot starts with your paid plan. Choose End free trial to unlock AI Copilot, or wait: Free trial. |
| “You are currently on trial, in order to use the feature you must finish the trial” | A Seedance video waits for the paid plan. Choose Finish the trial, charge me now, or close the dialog and make the video with Image Text Slides. |
| “We could not charge your credit card” | Choose Update payment method and fix the card in the billing portal. |
| “Only a workspace admin can do this. Please ask an admin of this workspace.” | Billing, the team and the API key are for Admins and Super Admins. Ask one of them. |
API, CLI and agents
| Message | What to do |
|---|---|
No API Key found (401) | Send the key in the Authorization header. |
Invalid API key (401) | The key is wrong, was rotated, or was sent with Bearer in front. Copy it again from Connections > API Keys and send it as it is. |
No subscription found (401) | The workspace has no trial or plan. Start one on Billing. |
ThrottlerException: Too Many Requests (429) | You reached an hourly limit, such as 30 requests to create posts through the public API. Wait the seconds in Retry-After, and put several channels in one request. See Rate limits. |
A setting path, such as posts.0.settings.who_can_reply_post must be one of the following values: ... (400) | A required setting is missing or wrong. The channel’s settings list says what it takes: Integration settings. |
The channel name, a colon and a reason, such as My Bluesky: post is too long, please fix it (400) | Moving a draft to scheduled runs the same checks as creating a post. Fix the draft for that channel, then schedule it again. |
Cannot change status of a published or errored post (400) | A failed post cannot be scheduled again by status. Create it again, or send it again from the calendar: Send the post again. |
Post not found (404) | The ID is wrong, or the post was already deleted. |
This video is not available in trial mode (406) | Seedance videos wait for the paid plan. Use image-text-slides, or end the trial on Billing: Generate a video. |
| “This workspace has no active plan, or no posts left on its plan this month.” | Your agent’s schedule tool was refused. Choose or renew a plan on Billing, then ask again. |
| “This channel needs to be reconnected before you can schedule posts. Please reconnect it from Channels.” | Reconnect the channel on Channels, then ask your agent again. |
Still stuck?
Known issues
Bugs PostQueen knows about, with a way around each one.
Support
How to reach a person, and what to put in your message.