Manage your subscription

Where: Billing, from the Upgrade row at the bottom of the left rail (Billing & invoices on Ultimate, Founding member for founding members), or Billing & invoices in the account menu. Only a workspace Admin or Super Admin can open Billing. Other members see Billing is managed by admins and need to ask one of them. The line under your plan’s name says when it charges next, for example “PostQueen Pro · renews on 3 Nov, 2026”, or “PostQueen Pro · free trial until 3 Nov, 2026” during the trial. A plan set to end gives its last day instead, and a founding member’s plan does not renew.

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Change your plan

When the change takes effect depends on its direction:

• An upgrade is charged now: the prorated difference is billed right away, and the new plan applies once that payment goes through. Moving from monthly to yearly on the same or a higher plan is an upgrade, and the yearly plan’s first month of credits arrives once it is paid. Between two monthly plans, or two yearly plans, a dearer plan is an upgrade. You see “Subscription updated successfully”. If the card is declined, you keep your current plan and PostQueen asks you to update the payment method. Moving to a dearer plan with the same billing period adds the new plan’s extra credits for the time left until your next credits arrive.
• A downgrade waits for renewal: a cheaper plan with the same billing period, a move from monthly to yearly on a lower plan, or any move from yearly to monthly. Nothing is charged and there is no credit for the unused time. You keep your current plan until the renewal date, and the new plan starts then. The plan card reads Changes on and the date, and a message confirms that you keep your current plan until then.
• During the free trial, nothing has been paid yet, so any change applies at once.

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Yearly plans

A yearly plan is paid for the whole year in advance. One bought from 22 October 2026 adds its credits once a month, like a monthly plan. One bought before that day keeps getting the whole year’s credits at the start of each yearly period, renewals included. For consumers in the EU, the EEA and the UK, a switch to yearly starts its own 14-day right of withdrawal for that payment: see Refunds.

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What checkout says

Above the plan cards on Billing, under the payment form when you first subscribe, and under the credit packs, one line reads: “By paying you agree to our Terms of Service. If you are a consumer in the EU, the EEA or the UK, you can withdraw within 14 days and get a full refund.” Nothing at checkout asks you to give up that right.

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What a smaller plan switches off

When the smaller plan starts:

• Channels above the new limit are disabled, newest first. They are not deleted. A post that comes due on a disabled channel fails with “Channel disabled”, so reschedule it after you turn the channel back on.
• Team members are switched off when the new plan has none. Super Admins, such as the workspace owner, keep access. Upgrading again switches the members back on.
• Upgrading again turns the channels the downgrade disabled back on, oldest first, up to the new limit. Channels you disabled yourself stay off.

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Buy more credits

Credits, on Billing, shows your balance and when the next of it expires. Under Buy more credits there are three packs, at the same prices for every subscription: Choose Buy on a pack and pay on the Stripe checkout page. Back on Billing, “Payment received. Your credits will show up in a moment.” confirms it. Packs top up a plan, so the card shows once the workspace has one. Bought credits last 12 months and stay if the plan ends. The credits closest to running out are spent first, so a plan’s monthly credits go before a pack’s. What credits pay for is on Credits.

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Update your card and get invoices

Under Payment method & invoices, choose Open billing portal. The portal is where you change the card, add a tax ID and download invoices and receipts.

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Billing history

Billing history, lower on the Billing page, lists your invoices without leaving PostQueen, newest first. Each row shows what was billed (the plan and Monthly or Yearly, a credits pack, or Founding member), the date, the invoice number, the amount and its status: Paid, Pending, Failed or Void. The two buttons on a row are View invoice and Download invoice, a PDF. Six invoices show at first. Show older invoices adds six more. Before the first payment the list reads “No invoices yet. They show up here after your first payment.” Like the rest of Billing, only a workspace Admin or Super Admin sees it. When the workspace has no plan, the plan picker takes the place of the whole app, Billing included. Its header then has a Billing history button that opens the same list, for an Admin or Super Admin of a workspace that has been through checkout before.

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Cancel

The plan keeps working until the end of the period you already paid for, and nothing more is charged. Billing shows the end date and a Reactivate subscription button. Choose it before that date to keep the plan as it was. When the workspace has other members, the cancel dialog says that they will be disabled and lose access to the workspace until you choose a plan that includes team members again. Two cases end at once instead:

• The last payment failed. Canceling ends the plan immediately.
• A founding-member trial. Canceling returns the workspace to no plan immediately, and you lose the lifetime offer.

Deleting your account also cancels the plans of the workspaces it deletes, at once. See Refunds.

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When a payment fails

If Stripe cannot charge a renewal, you get an email and an in-app notice, and Billing shows “We could not charge your credit card” with Update payment method. The plan keeps working while Stripe retries the payment. The next attempt uses the card you set in the billing portal. If the payment still cannot be collected, the plan ends.

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When a payment is disputed

If a payment to PostQueen is disputed with your bank (a chargeback) and the workspace has no subscription still running, such as a founding-member payment, the plan is suspended at once. Every member gets an email titled “Payment disputed”, and the bell shows the same words: “A payment for PostQueen was disputed with your bank, so your plan has been suspended. Contact support if this was not you.” Go to billing on the notice opens Billing. The workspace is then without a plan, as described below. If you did not dispute the payment, email support@postqueen.ai. A dispute over a past payment does not suspend a subscription that is still running, and a bank’s query that takes no money back does not suspend anything.

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When a plan ends

The workspace has no plan. Its channels are switched off, not deleted, and scheduled posts stop publishing. Auto Post feeds are switched off and stay off until you turn them on again. Your posts, channels and settings stay until you delete them. To come back, choose a plan on Billing. A workspace gets one free trial, so coming back starts the paid plan at once. Past invoices stay one click away under Billing history at the top of the plan picker.

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Coupons and the founding-member offer

• Coupons go in Have a discount coupon? at checkout.
• Founding member is a one-time payment of $99 that keeps the workspace on Pro for good, with no renewal. It is open for 24 hours after you sign up and during the free trial. On Billing, choose Switch to lifetime. Bought during the trial, it is charged when the trial ends.

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Next steps