What PostQueen refunds
For accounts created from 22 October 2026:- One month per account, at most. A refund is limited to one month’s plan fee per account.
- Only after a recent charge. PostQueen refunds only if the account’s last charge was made within the 120 days before you ask.
- Not yearly charges. A yearly charge is not refunded under this rule. The right of withdrawal and your other rights under the Terms and the law still apply.
- Anything more is not guaranteed. PostQueen may refund more than this rule gives, at its own discretion.
- Credit packs and the founding member fee are refunded only under the right of withdrawal, the other sections of the Terms or the law.
Right of withdrawal
If you are a consumer in the EU, the EEA or the UK, you can withdraw within 14 days without giving a reason and get back everything you paid. Nothing is deducted for the days you used PostQueen or for the credits you spent.- A plan. The 14 days start on the day you sign up, which is the day the free trial starts if the plan has one. They include the trial, so if you withdraw after the first charge and before they end, that charge is refunded in full.
- A switch to a yearly plan starts 14 days of its own for that payment.
- A credit pack starts 14 days of its own on the day you buy it.
Ask for a refund
1
Find the invoice
On Billing, Billing history lists each charge with its invoice number. Note the number of the charge you want back.
2
Write to support
Email support@postqueen.ai from the email address on the account, or use the contact page. Include the invoice number.
3
Wait for the money
The refund goes back to the card or payment method you paid with, through Stripe. Banks usually show it within 5 to 10 business days.
What a refund ends
- Your plan. A full refund of the payment for the current period ends the plan it paid for at once. The notice reads “Your PostQueen payment was refunded, so the plan it paid for has ended.” Your channels and posts stay, and you can subscribe again from Billing at any time.
- A credit pack. A refunded pack loses the credits you have not used.
- The trial is free. The $1 authorization placed when the free trial starts is released at once and never charged, so there is nothing to refund.
- Canceling is separate. Canceling stops the next renewal and does not refund the current period. Manage your subscription shows how to cancel.
Deleting your account
Deleting your account cancels the plans of the workspaces it deletes at once, then deletes your account, workspaces, channels and posts. It deletes every workspace you own, except one that has another Super Admin, which you only leave. That workspace’s plan keeps renewing on the card on file, which may be yours: to stop paying for it, cancel it in Billing (Subscription says where) before you delete your account. Deleting does not refund anything by itself, so ask for a refund first. Settings has the steps. What is removed and when, and the records the law requires PostQueen to keep, are on Delete my account.Next steps
Manage your subscription
Change plan, update the card or cancel.
Plans and limits
Prices and what each plan includes.
Free trial
$0 today, and how to cancel before the first charge.
Support
What to send support so they can help fast.