> ## Documentation Index
> Fetch the complete documentation index at: https://docs.postqueen.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> PostQueen's hosted API is https://api.postqueen.ai. The public API base is https://api.postqueen.ai/public/v1 and takes the raw API key in the Authorization header, with no Bearer prefix.
> The MCP server for posting is https://api.postqueen.ai/mcp/YOUR_API_KEY (or /mcp with Authorization: Bearer YOUR_API_KEY). docs.postqueen.ai/mcp only searches these docs and cannot post.
> The API key is under Connections > API Keys in the app, and only workspace admins can see it.

# Refunds

> A charge is refunded in full when you ask within 30 days of it. How to ask, and what deleting your account does.

**Where:** by email to [support@postqueen.ai](mailto:support@postqueen.ai). There is no refund button in the app.

PostQueen refunds any charge in full when you ask within 30 days of it. Monthly, yearly and one-time founding-member charges are treated the same.

## Ask for a refund

<Steps>
  <Step title="Find the charge">
    On **Billing**, choose **Open billing portal** under **Payment method & invoices**. Note the date and the invoice number of the charge.
  </Step>

  <Step title="Email support">
    Write to [support@postqueen.ai](mailto:support@postqueen.ai) within 30 days of the charge, from the email address on the account, or include the invoice number.
  </Step>

  <Step title="Say whether to cancel too">
    A refund on its own does not cancel the plan. To stop future charges, cancel on Billing as well, or ask support to cancel it for you.
  </Step>

  <Step title="Wait for the money">
    The refund goes back to the card or payment method you paid with, through Stripe. Banks usually show it within 5 to 10 business days.
  </Step>
</Steps>

## Good to know

* **Your plan after a refund.** If the refund leaves the workspace without an active plan, the plan it paid for ends and PostQueen tells you with a **Payment refunded** notice. You can subscribe again from Billing at any time. Your channels and posts stay.
* **The trial is free.** The \$1 authorization placed when the [free trial](/cloud/trial) starts is released at once and never charged, so there is nothing to refund.
* **Older charges.** A charge older than 30 days is refunded where the law or the [Terms of Service](https://postqueen.ai/terms-of-service) give you a right to it, for example the right of withdrawal for consumers in the EU, the EEA and the UK.
* **Canceling is separate.** [Manage your subscription](/cloud/subscription#cancel) shows how to cancel, and what happens to your channels when a plan ends.

## Deleting your account

Deleting your account cancels the plans of every workspace you own at once, then deletes your account, workspaces, channels and posts. It does not refund anything by itself, so ask for a refund first. [Settings](/using/settings#delete-your-account) has the steps.

What is removed and when, and the records the law requires PostQueen to keep, are on [Delete my account](https://postqueen.ai/delete-my-account).

## Next steps

<CardGroup cols={2}>
  <Card title="Manage your subscription" icon="credit-card" href="/cloud/subscription">
    Change plan, update the card or cancel.
  </Card>

  <Card title="Plans and limits" icon="layers" href="/cloud/plans">
    Prices and what each plan includes.
  </Card>

  <Card title="Free trial" icon="hourglass" href="/cloud/trial">
    \$0 today, and how to cancel before the first charge.
  </Card>

  <Card title="Support" icon="headset" href="/support">
    What to send support so they can help fast.
  </Card>
</CardGroup>